About the Role
Our growing company is on the lookout for Assistant Manager who hold a strong passion for food, cooking and the culinary industry. Here are Fleursophy Group, what defines us are our people, food, and atmosphere, as we strive to provide the best dining experience to our customers.
Job Duties:
· Familiar the whole floor operation. Able to carry out the role of every floor position. (Host, server, cashier and others)
· Stand in for the outlet manager when he/she is not around.
· Display Leadership to create a motivated working environment for the team.
· Bring the best dining experience to the guests while coordinating daily Front of the House and Back of the House operations.
· Assist outlet manager in setting monthly KPI.
· Deliver superior service and maximize customer satisfaction
· Respond efficiently and accurately to customer complaints, taking personal responsibility and initiative to resolve issues.
· Regularly review product quality and research new vendors
· Organize and supervise shifts
· Appraise staff performance and provide feedback to improve productivity
· Ensure compliance with sanitation and safety regulations according to government regulations.
· Control operational costs and identify measures to cut waste
· Assist in creating detailed reports on weekly, monthly and annual revenues and expenses
· Promote the brand in the local community through word-of-mouth and restaurant events
· Train new and current employees on proper customer service practices
· Assist in implementing policies and protocols that will maintain future restaurant operations
Job requirements
· At least 2-4 years in a superior/managerial position in F&B industry
· Motivated (Leadership), result-oriented(result-driven) and a fast learner
· Good organizational and planning abilities
· Excellent interpersonal and communication skills
· Positive attitude with ability to influence and lead
· Computer literate and with excellent interpersonal skills
