Responsibilities:
- Manage all inbound and outbound calls in a timely manner, assisting our clients who are seniors by listening and identifying their needs and providing the right information
- Identify and escalate cases to senior colleagues
- Conduct administrative tasks and ensure client needs are followed through
- Any other duties assigned from time to time
Requirements:
- Minimum GCE “N” Level
- At least 1 year of working experience in call centre, administrative work or elder care experience will be advantageous
- Proficiency in two or more languages will be an advantage
Other Information:
- Location: Near Tampines MRT
- Shift Work Pattern: Morning: 7am-7pm, Night: 7pm-7am
- 2 days on 2 days off
- Agents will swap shift every 3 weeks
- Industry: Healthcare
