Workplace Ambassador
Work Dynamics - Integrated Facilities Management
Client: Global Bank
Reporting to Workplace Experience Manager
POSITION GOALS
- •Enhance the employee experience by providing hospitable and warm customer service.
•Assist Facilities Management in the delivery of soft services.
•To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management.
•Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members.
•Be the voice of the users by listening and providing for their requests.
•Be a supporter of change and spokesperson for agile workplace concepts.
DUTIES AND RESPONSIBLITIES
- Primary focus on creating a welcoming environment for employees internal and external clients by providing authentic, caring, and timely service.
•Foster a sense of community and create happiness at work to our client.
•Curate a welcoming and collaborative community environment that supports an inclusive culture for our employees.
•Build relationships with our employee community and proactively gather information, so the Workplace Team can anticipate their needs before they arise and deliver outstanding customer service.
•Own how we approach workplace communications and the channels used to share local information, building updates and upcoming events with our employee community.
•Support and guide our employee on how to use our amenities to help them maximize their productivity in the workplace.
•Planning and execution of community events to promote employee networking, wellness, and our mission.
•Talking with other Community Representatives to confer on issues, share good practice, and seek advice or knowledge about specific issues.
•Manage all aspects of account’s soft services.
•Need to be culturally sensitive and perform work ethically and with integrity.
•Good knowledge of the surrounding amenities. ie: location of the ATM, restaurant, direction to the train station, etc.
•Support Workplace Team in responding to corporate services requests.
•Support in ordering of offices supplies and booking of meeting rooms. - As part of team rotation, provide Helpdesk support by responding to requests and tickets logged into Corrigo platform. Ensure tickets are being followed up by the relevant teams.
- • Upkeep and update the list of vendors and contacts.
• Assist in collation for all team monthly reporting.
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs.
• Handle vendor invoices that include coding, tracking the payment.
• Respond to ‘fix me’ stickers and close the feedback loop.
EMPLOYEE SPECIFICATIONS KEY COMPETENCIES
- • Able to multitask and resolve multiple requests simultaneously
• Adequate interpersonal skills to manage diverse range of service providers and Client representatives
• Good people skills and ability to interact with a wide range of client users and demands
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiative
• Good communicator, confident, friendly, engaging
• Able to relate to different stakeholders of the organisation
• “Customer first” mind set
KEY PERFORMANCE MEASURES
- • Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client.
LEADERSHIP
- Work towards objectives unsupervised
• Be willing to assist and mentor colleagues
• Taking ownership of any workspace-related issues on floor(s) allocated
PERSONAL EFFECTIVENESS
- Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace
• Actively promotes other client-led initiatives
• Contributes via regular feedback, to the overall performance of the delivery team
DECISION MAKING
- • Be able to make difficult decisions and resolve problems or improve operations.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/client
RELATIONSHIP BUILDING
- Promote open, constructive, and collaborative relations with team members and clients.
• Proactively build rapport with other functions (Hospitality, D&C, M&E) to ensure seamless delivery of service to client.
COMMUNICATION
- Listens effectively and communicate through actions and example.
- Has good written and oral communication skills.
