Job Description
- Responsible for maintaining high standard of operation of Club’s restaurant’s training staff and to ensure productivity of work.
- To perform other F&B routine services and duties as directed.
- Train, evaluate and counsel service staff in order to create a high standard of morale and to reduce staffs turnover.
- To maintain a good working relation with the staff and maintain a high standard of motivation among staff.
- Provide training for service staff constantly and be accountable for the service standard through staff training.
- Ensure that the restaurant is well kept and cleaned and all operating equipment are properly handled and are in good condition.
- Monitor and plan manning guide in accordance to the volume of sales.
- Handle members’ feedback calmly, professionally and efficiently at all times, resolving any disputes and recovering service effectively.
- Keep the management /Chef updated on any food delay, complaints and customers feedback.
- Responsible for all administrative works of the department:
- Arrangement for Reservation Sheet & Seating Capacity Chart.
- Record of Staff performance.
- Schedule staff roster to ensure good and sufficient allocation of manpower.
- Perform other related duties as required by the F&B Director/Manager or Executive Chef.
Job Requirement
- Diploma in Food Management Services/GCE ‘O’ Level
- At least 5 years' relevant experience in a similar capacity.
- Experience in Chinese Cuisine in highly desirable
- Excellent personal presentation and interpersonal skills
- Confident, outgoing personality and positive attitude
- Ability to remain calm under pressure
- Able to cope in fast-paced environment with heavy volume
- Ability to multi-task
- Fluency in reading, writing and spoken English & Chinese / Mandarin
- Able to perform split shift (5 days work week including weekend and Public Holidays)
