ICT Support Personnel (School)

Location:

Fuhua Primary School
65 Jurong East Street 13, Singapore 609647

Contract Period:

From 1 Jan 2025 to 31 Dec 2025

Scope of Services:

The ICT Support Personnel will be responsible for managing and maintaining the school’s ICT devices and providing technical support to users. The key duties include:

1. Device Management:Manage and maintain ICT devices, equipment, peripherals, and gadgets owned by the school.
   
2. Technical Support:Provide technical and application support to users during school hours.
   Assist in troubleshooting issues with ICT devices.
   
3. Device Maintenance:Handle the installation, testing, commissioning, maintenance, and repair of ICT devices.
   Maintain tracking lists (e.g., Microsoft Excel, Google Spreadsheet) to monitor the loan and return of devices.
   
4. Inventory Management:Manage ICT and Audio-Visual (AV) inventory in the school.
   
5. Resource Setup:Deliver and set up ICT devices or resources in requested rooms or areas within the school.
   
6. Vendor Supervision:Assist and supervise ICT vendors during the delivery of services or goods.
   
7. Administrative Support:Process paperwork such as Loan Forms and ICT Request Forms.
   Handle related ICT administrative tasks.
   
8. Event Support:Assist in setting up audio, projectors, and notebooks for school programs and events.
   Provide support for audio and video production as needed.
   
9. Training:Conduct ICT baseline skills training (e.g., Microsoft and Google applications) and video-related training for students.
   
10. Collaboration:Support and report to the HOD ICT, Subject Head ICT, ICT Manager, and ICT Associate.
    Work in tandem with Desktop Engineers (DEs) deployed in the school.
    

Qualifications, Skills & Experience:

Mandatory:

• Diploma in IT-related field.
• Proficiency in English (both written and spoken).
• Working knowledge of Microsoft Office and Google Workspace applications.
• Minimum of 1 year of experience conducting enrichment workshops or equivalent activities in schools.

Preferred:

• 1 year of experience as an ICT Executive or similar role in a school setting.
• Experience in troubleshooting ICT devices.
• Knowledge of Audio-Visual (AV) setup in school environments.
• Experience in audio and video production for school events.
• Ability to use video editing software and applications.
• Registered under MOE’s Registration and Engagement Management System (REMS 2.0).