Job Description:
Responsibilities:
- Provides off-site support to end-users (from healthcare environment) with good customer satisfaction
- Be available to take calls
- Provide first-level support to troubleshoot and solve technical problems
- To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight
- Prompt response to queries via voicemail / email / fax
- Accurate assessment/ resolution of problems
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests
- Coordination for employee user account administration, activation, changes, and terminations
- Receive and answer all users' IT service request calls
Requirements:
- Candidate with no experience are welcome to apply
- Minimum NITEC in IT relevant discipline
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
- Knowledge of operating systems, software applications, and remote connection systems
- Candidate willing to work for rotational shift.
- Work Location: Changi Business Park (Expo Mrt)
