Main Duties and Responsibilities
The Housekeeper Supervisor is responsible for overseeing and coordinating the daily operations of the housekeeping department to ensure that all guest rooms and public areas meet the exceptional standards expected of our brand.
Key Responsibilities
- Responsible for ensuring cleanliness and upholding the standards required for our rooms.
- Conduct inspections to ensure compliance to our standards and implement initiatives to enhance such standards.
- Assign Housekeeping staff with their respective schedules and ensure that their work follows the Resort’s standards and protocols.
- Responsible for enhancing our guests’ satisfaction by addressing and resolving guest complaints related to housekeeping services in a prompt and professional manner.
- Manage and maintain our housekeeping supplies, including hotel linen, cleaning supplies and other associated assets.
Job Requirements
- Diploma or professional certification in Hospitality / Hotel Management or an equivalent professional qualification in a related field.
- 3 to 5 years’ experience in a similar capacity, preferably in a property of similar standing.
- Strong interpersonal, leadership and communication skills.
