As Customer Service Officer, you are the face of HoST to our customers. Your tact, sensitivity and professionalism strongly influence customer satisfaction and HoST’s prosperity. You partner with the sales team to generate sales, provide excellent customer service and smooth day-to-day operational support to your customer accounts.
What will you deliver?
- Processing of orders received from customers
- Creation of Sales Orders in AX
- Delivery Improvement, pull in & push out Request processes
- Advanced billings and tracking of payments for all accounts (Cash / PBD) under his/her care
- ETA dates follow up
- Arrangement of shipments / deliveries
- Warranty claims
- Project coordination
- Ensure all task assigned are completed within the necessary timelines required.
Key Qualifications
- Preferably with at 2 to 3 years of experience
- Service-oriented mindset and good customer service skills
- Fast paced environment, able to multi-task and handle high volume workload
- Candidate with Engineering background and relevant working experience is preferred
- Versatile and able to cope with work stress
- Meticulous and organized
- Proficient in MS Office
