Responsibilities:
- Familiarity with Online Customer Service: Understand the work content and process of online customer service, and promote team improvement through feedback, refinement, and execution.
- Data-Driven Problem Solving: Analyze and identify issues related to systems, processes, and products, collaborating with internal and external teams to ensure problems are resolved.
- Team Guidance & Training: Guide and train the team, facilitating communication across departments and with vendors to establish an efficient workflow.
- Supervision of BPO Services: Oversee BPO-related processes such as capacity, quality, and risk control, providing timely and effective decision support.
Requirements:
- Familiarity with SLG products or overseas gaming products.
- Over five years of customer service experience, including at least two years in customer service management within the gaming industry.
- Experience managing large-scale teams or coordinating with internal and external teams is preferred.
- Strong communication skills, logical thinking, active problem-solving, and high self-motivation.
If you are interested, kindly apply through mycareersfuture.
I regret to share that only shortlisted candidates will be notified.
www.dadaconsultants.com
EA Registration Number: R21100604
Data provided is for recruitment purposes only
Business Registration Number: 201735941W.
Licence Number: 18S9037
