RESPONSIBILITIES:
- Spend ample time in lobby to welcome and solicit guests for feedback.
- Perform check-in and check-out duties. Assign room and prepare keys for check-in.
- Resolve guests complaints to their satisfaction.
- Patrol with Security the hotel premises to ensure orderliness.
- Responsible for the Guest Service Manager float and currency exchange.
- Process 3rd party charges such as credit card charges.
- Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.
- Walk VIP guests and bridal couple to the guestroom.
- Complete Daily Duty Manager log after each shift.
- Prepare Guest incident report
- Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.
- Maintain close liaison with all other departments to ensure 100% guests satisfaction.
- Attend Department meetings and other meetings as required.
- Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.
- Conduct OJT (On-the-Job) training for new and existing Associates on duty.
- Conduct performance appraisals for Associates and manage their performance by coaching and training them in accordance with established hotel standards.
JOB REQUIREMENTS:
- Good leadership skills
- Ability to multi-task in a demanding environment
- Excellent customer service, communication and interpersonal skills
