Principal Responsibilities and Duties:
Team Management:
- Ensure staff have the relevant skills and knowledge to perform their duties well by equipping and/or arranging training for them.
- Monitor and review staff performance, provide constructive feedback and undertake disciplinary action if need arises.
- Mediate conflicts between clients and staff and between team members.
- Coach staff on how to resolve potential problems and build rapport with clients.
- Manage staffs’ schedule and delegate tasks to them. Ensure coverage during absenteeism or leave.
- Provide emotional support to staff to improve staff morale and well-being.
- Ensure adherence to legal requirements and company policies.
- Submit staffs’ claims and leave applications.
- Prepare and submit reports.
Client Care:
- Assess clients, diagnose needs and recommend resources/solutions and/or refer to external providers when necessary.
- Document client assessments, critical information and interventions provided
- Work with interdisciplinary team and caregivers to monitor and improve clients’ well-being.
- Collaborate with external parties to improve clients’ well-being, and advocate for their needs, where necessary.
- Source for and collaborate with external donors and volunteers to support clients’ home maintenance/improvement needs.
- Co-organize and support funded activities.
- Prepare and submit reports.
Other responsibilities:
- Care Coordinator - recommend services / care arrangements according to the individual situation and ensure proper documentation
