- Handle customer inquiries to evaluate the specific application requirements.
- Develop customer proposals for equipment and application solutions. Scope of work will include matching of spare parts, outsourcing some accessories, costing and pricing.
- Engage with customers via phone calls and emails on a day-to-day basis to follow up on quotations and technical clarifications.
- Act as the single point of contact for technical and commercial clarification for customers, contractors, resellers and agents.
- Support the Customer Service Manager to track, analyse and generate reports.
- Execute contract review prior to order entry to ensure clean-order process.
- Evaluate and interpret customers’ specification against quotations.
- Clarify with customer where necessary to resolve unclear requirements.
- Assist the Order Administration team to create sales order, procurement, shipment and shipping information going back to the customer up to the point of delivery.
- This incumbent will be trained to conduct product and application training to end-user customers.
- The scope of territorial coverage includes Singapore, Indonesia and the Philippines.
Elsa Fontanne (CEI No. R24124496)
Recruitment Consultant
Contact Number: 67860100
Email Address: [email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
