Work location: Outram
Job duties:
- To ensure the provision of prompt and accurate clarifications to customer queries.
- To ensure that feedback and complaints are followed-up appropriately.
- To ensure 90% of the applications are processed within five working days.
- To ensure that only applicants, who fulfil the relevant criteria, are considered for licences.
- To ensure that all queries are replied within five working days.
- To ensure that all records can be retrieved quickly upon request; and
- Make outgoing calls in reply or in response to callers who leave their numbers and request that operators call them back.
- The job holder is required to possess sound knowledge of the legislations, doctrines, policies and guidelines relevant to the licensing regimes.
- The job holder also has to keep updated of any changes to the legislations, doctrines, policies and guidelines to ensure that no licence applications are wrongly approved or rejected.
- The job holder is responsible for managing customers’ queries and feedback.
- The job holder has to scrutinize the results of the various screening records in deciding on the recommendations on whether to approve or reject the licence applications.
- The job holder has to analyze the applications and documents submitted to make recommendations to the relevant supervisor to approve or reject the licence applications.
- Any other ad hoc duties assigned.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
https://go.persolkelly.com/job/apply/9311
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan
