The Customer Service Executive is responsible for providing exceptional service to clients and ensuring a positive experience at the movement studio. This role involves handling inquiries, managing memberships, and supporting daily operations to enhance client satisfaction and studio efficiency.
Responsibilities for this role:
1. Client Interaction and Engagement
- Providing a friendly and welcoming atmosphere for clients.
- Addressing inquiries and concerns and providing studio information and policies.
2. Membership Management
- Assisting clients with sign-ups, renewals, bookings and cancellations.
- Processing payment and managing billing inquiries.
- Maintain membership records.
3. Administrative Support
- Perform administrative tasks such as data entry, filing and report generation.
- Manage studio inventory and merchandise, including ordering and restocking as needed.
- Studio housekeeping.
4. Customer Feedback
- Collect client feedback to improve studio services and offerings.
- Address and resolve client complaints or issues.
5. Marketing and Promotion
- Work closely with marketing team for events, promotional campaigns etc...
- Acquire videos, photos and other forms of content for marketing team.
6. Team Collaboration
- Work closely with instructors, managers and other staff members to ensure a cohesive team environment.
- Participate in staff meetings and training sessions.
Qualifications
- Previous experience in customer service or a similar role is preferred.
- Strong communication and interpersonal skills.
- Proficiency in basic computer applications and studio management software.
- Ability to multitask, organise and manage time effectively.
- Friendly and approachable demeanor with a focus on customer satisfaction and proactive attitude.
- Basic knowledge of movement or fitness is a plus.
- Willingness to move some light and moderate weight items.
