Responsibilities
- Key member of IT Operations team that manages IT infrastructure and services, including end-user computing
- Manage and govern IT Infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters
- Manage or to be involved in Infra related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities
- Part of the IT Operations team to perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, Change Requests and Application Support.
- Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.
- Assist with IT audit management and matters.
- Ensure delivery and solution complies with internal policies, procedures, standards, and compliance requirements.
- Contribute and document IT Ops procedures and standards as needed in knowledge base
- System and network patching, capacity and performance management
- Assess system performance and recommend improvements.
- Ensure data is handled, transferred, or processed according to the company guidelines and established processes.
Skills / Experience
- At least 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations.
- Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools
- Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage
- Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous.
- Proficiency in ITIL & ITSM. Some project management experience would be beneficial.
- Strong experience in managing internal stakeholders, end users and vendors.
- Good teamwork, problem-solving and analytical skills
Education Level
- Degree in Engineering/Business/Finance/Computer Science or equivalent
