Job responsibilities and descriptions are stated as follow:
Oversee daily operations of the customer service department.
Address customer service issues promptly.
Develop and implement efficient procedures, policies, and standards for customer service.
Set customer satisfaction goals and collaborate with the team to consistently achieve them.
Launch and manage an effective customer loyalty program.
Keep accurate records of customer service activities and discussions.
Assist the Manager in planning and executing customer service initiatives.
Lead the team in delivering exceptional service to customers.
