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Jobs in Singapore   »   Jobs in Singapore   »   Information Technology Job   »   Technical Support Engineer [JV]
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Technical Support Engineer [JV]

The Supreme Hr Advisory Pte. Ltd.

The Supreme Hr Advisory Pte. Ltd. company logo

Technical Support Engineer

Location: Henderson Road

Working Hour: 5 Days work Week 9AM – 6PM

Salary: $4,500 - $5,000


Job Scope

  • Be the primary technical contact for customers and in house repair jobs
  • Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
  • Identify and translate customers’ requests ;
  • Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
  • Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
  • Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
  • Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
  • Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
  • Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
  • Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
  • Identify potential sales opportunities and forward the information to the sales teams.
  • Identify the spare parts needed for Sales team to quote to customer
  • Recommend spare parts needed for regular maintenance/during troubleshooting
  • Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
  • curb warranty costs.
  • Be responsible for the collection of outstanding payments for the Customer Service department
  • Maintain proper records of interaction with customers within the CRM tool
  • Control offers and order confirmation as per applicable procedures

Requirements

  • Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
  • Degree in Mechanical Engineering
  • With hands on experience on compressors, turbines and pumps mechanically
  • Be willing to travel if needed.



WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279


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