You will be leading a technical support team of 5 members for a financial institution to provide system and application support for statement printing system
Responsibilities
- Leading a team to provide level 2 support for both systems and application
- Ensuring smooth running of infra and application
- Managing Incidents and issues related to applications under remit
- Involved in leading the team to perform root cause analysis
- Carrying out automation of processes
- Ensuring timefly resolution especially for high severity incidents to business users
- Provide management reporting
- Ensuring processes are followed
Requirements
- Min 12 years of experience with min 7 years in technical support role
- Prior experience in leading support team in banking industry is preferred
- Comes from strong technical background, able to perform troubleshooting if required
- Prior experience in automation using windows
- Experience in troubleshooting windows systems issues
- Experience in vbscript is a plus
- Good experience in incident and problem management
- STrong analytical skills
- Strong communication skills
Interested candidates please email your latest resume to [email protected]
