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Jobs in Singapore   »   Jobs in Singapore   »   Augmented Resources
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Augmented Resources

Futurex Technologies Pte. Ltd.

Futurex Technologies Pte. Ltd. company logo

• IRA for ticket tracking,

• Confluence for frequently asked questions and knowledge base,

• the Authority’s Document Management System (“DMS”) for approval and reporting,

• ServiceNow tool to raise access request

Contractor’s responsibility


• On a monthly basis, check the report provided by the Authority and identify contracts which will be expiring in the next 6 months.

• Facilitate reminders to the PMs for renewal of the contract for the respective project teams.

• Prepare the supporting documents for renewal based on the Authority’s SOP

• Assist to draft AOR based on past template

• Submit for approval through the managed process.

• Assist to raise Workday Requisition to the procurement team and seek approval from relevant approvers.

• Review the items presented in the invoice from different vendors.

• Reconcile the line items against the Authority’s record.

• Verify the invoice and provide supporting doc for the verification done.

• Submit Security Screening Requests and follow up on screening results.

• Follow up with the respective departments on the security screening requests and update PM accordingly.

• Based on the agreed manual/SOP per project team, raise ServiceNow requests for different access of applications.

• Follow up with the ServiceNow request till closure

• Update the Authority on the status of the request on a regular basis.

• Facilitate offboarding of MAS staff, Contractors, Augmented Resources and/or Vendors.

• Based on the agreed SOP, raise ServiceNow requests for offboarding from different applications.

• Follow up with the ServiceNow request till closure.

• Update management on the status of the request when requires.

• Collate user access reports from a given list of stakeholders.

• Prepare the user access report in the required format as per SOP.

• Submit the resultant report to department and division heads for review and approval.

• Track their review/ response within two weeks and close the process

• Follow up with the Authority’s Managers (~30 contracts across 10 vendors) to maintain the vendor contact details.

• Follow up with the Authority’s Technology Business Management unit to the status of the self-attestation by the vendors.

• Follow up with the vendors to ensure submission within the stipulated timeline.

• Obtain the attestation documents.

• Upload the document in the respective folder

• Get the report for from TeamSite owners for the user details along with Site Owners and sponsors,

• Compile the list of departments in the TeamSite and request TeamSite owner to provide the department point of contact (POC) for review

• Liaise with POC to confirm the list of authorised users and raise request to add/remove & clean up in the access list

• Raise the approval process.

• Request for the revised access list and attach in the workflow as supporting document.

• Follow up for the due diligence with the PM for the respective Team sites, close the process

• Complete surveys required by the respective governance team for each site

• Assist to raise request to add/remove site owners, sponsors or users if necessary

• Review the email on the list of accounts where password are overdue or going to expire

• Contact the manager of account holder to follow up on the status of password reset

• Escalate to CBD Division Head if no response from manager within a week

• Close the ticket when manager confirm the status of password reset

• Check the availability of attendees and meeting room through the facility management system & book the meeting/conference room

• Counter propose meeting schedule base on availability of staff and meeting rooms, as required

• Track and maintain asset and assist with stocktaking exercise which happen semi-annually

• Submit the artefacts of stocktaking to the Authority for review

• Get the monthly transactional statistic from the system owner for each system on a quarterly basis

• Update monthly management report on Confluence page as in the designated format Authority and management’s review.

• Export the report from Confluence and submit to system owner for approval

• Get the user list from the Authority’s database.

• Seek inputs from team leads of Payment Systems Division and Central Banking Division to confirm the attendees.

• Submit the list for approval via DMS workflow.

• Laise with the given departments to register access.

• Upload approval document to the respective folder and maintain record.

• Assist on user’s onboarding to any project when necessary.

• Request for the list of staff with access to HQ Secured Room and CH Secured Room from the Corporate Services Department

• Submit the list extracted to Division Heads for approval.

• Keep record for approval in the pre-defined TeamSite


Onboarding


• Submit Security Screening Requests and follow up on screening results.

• Raise tickets for account creation, laptops and access pass requisition, lockers assignment etc.

• Send welcome email, conduct first day onboarding briefing and security training.

• Manage seating and hotdesking space.

• Administer mandatory e-learnings (info/cyber-security).

• Perform data entry of details for joiners


BAU Management


• Maintain and update database of ARs and OSPs details (contract dates, compliance breaches etc.)


Offboarding


• Ensure exit leaver form is completed and endorsed on last date of employment

• Ensure MAS’ assets such as laptops, token, locker and access passes are returned on last date of engagement

• Perform data entry of details for leavers.


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