Responsibilities
• Handle incoming support cases and track using incident tracking software
• Follow up on support tickets proactively till closure within the defined SLA
• Provide level 2 application support to service desk using email and phone
• Create test cases for bug fixes and/or system enhancements
• Liaise with developers and end users during the testing process to ensure all test cases passed
• Perform any other administration and operational work as required by supervisor
Requirements
• Diploma or Degree holder of an IT related course
• At least 1 year experience as a software tester or as applications technical support staff.
• Good computer skills, including use of Microsoft Office and Microsoft Excel
• Good command of written and spoken English
• Self-driven and demonstrate willingness to learn
• Have a passion for troubleshooting to provide solution to the users
• Possesses MS Dynamics CRM knowledge is an added advantage
Licence no: 12C6060
