Key Responsibilities:
I. Operational Responsibilities:
- Handle incoming calls, redirecting them appropriately, and taking accurate messages when necessary.
- Manage and maintain an organized inventory of office and pantry supplies, placing orders when necessary.
- Uphold and enforce security protocols, including visitor registration and access control procedures.
- Generate reports and perform data entry tasks accurately and efficiently.
- Offer administrative support to the CEO's office, including drafting correspondence, arranging appointments, and managing calendars.
II. Hospitality and Guest Service Responsibilities:
- Provide exceptional executive and cordial guest service experiences.
- Respond promptly to meet and exceed guests' needs.
- Anticipate and action the needs or concerns of guests and VIPs to exceed client expectations.
- Act as the primary point of contact for employees and their guests, addressing inquiries, issues, troubleshooting, and feedback related to workplace services, aiming to positively impact their care and comfort.
- Strive to continually improve service performance and enhance the overall guest experience.
- Warmly welcome guests upon arrival and register them according to guidelines.
- Coordinate and execute special events, meetings, and conferences hosted by the CEO's office.
- Collaborate with other departments to ensure smooth operations and seamless guest experiences.
- Stay updated with current industry trends and developments related to guest services and reception activities.
III. Qualifications and Additional Requirements:
- Able to multi-task and work under pressure in a fast-paced environment.
- Preferably possess 5-8 years of experience in the hotel or airline industry, focusing on C-suite guest services.
- Able to work independently while adhering to established standards and procedures.
- Always maintain a professional and polished appearance, following the dress code policy.
- Possess exceptional communication and interpersonal skills.
- Exhibit strong organizational and time management skills.
- Proficiency in MS Office suite and other related software.
- Handle confidential information with utmost discretion.
- Friendly and positive attitude towards guests and team members.
- Familiarity with property safety, first aid, fire, and emergency procedures.
- Participate in training and workshops to enhance relevant skills and knowledge.
