- To design and write conversation flows and scripts for our AI chatbots and Virtual Assistants.
- Develop design mock-ups, process flows, and prototypes on features and improvements.
- Test and amend designs based on user feedback and data for continuous improvement.
- Draft showcase and present solutions to stakeholders and team members.
- Collaborate with product managers, developers, and other UX designers to ensure a cohesive user experience across all touchpoints.
- Recommend improvements to content, designs and propose strategies with referenced to industry trends and best practices.
- Able to translate user needs into UX/UI enabling our Chatbots and Virtual Assistants the ability to deliver personalized and contextual information in real-time.
- To spearhead copywriting of new content, rewriting existing content (i. e. FAQ, SOPs), and be responsible for overall content management of Chatbots and Virtual Assistants.
- Bachelor's degree in English, Communications, Journalism, HCI, or a related field.
- At least 2 years’ experience as a UX designer, UI designer, or equivalent.
- Professional certification in UX Writing, Conversation Design, or a closely related field from a recognized institution.
- Proven work experience as a Conversation Designer, UX Writer, or a similar role.
- Strong portfolio showcasing your skills in creating conversation flows,content, and design for AI-driven experiences.
- Excellent command of the English language, both written and spoken, with a knack for creative and empathetic writing.
- Strong understanding of UI/UX design principles and practices.
- Familiarity with prototyping tools and UX design software is a plus.
- Exceptional presentation and communication skills.
- Ability to work well in a team and handle multiple projects concurrently.
- Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.
Optional Skills:
- Experience in deploying cloud solutions such as Amazon Lex, Microsoft LUIS, Google Dialogflow, Generative AI will be an added advantage.
- Proficiency in data analytics, data mining, data transformation, and data visualization will be a plus.
