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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Care Coordinator
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Customer Care Coordinator

Rentokil Initial Singapore Private Limited

Rentokil Initial Singapore Private Limited company logo

Description

  • Act as front-liner providing excellent customer service to both internal and external parties at all times
  • Perform contract renewal, customer retention and contract termination
  • Achieve Contract Renewal targets set by the company
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
  • Provide quality service and support in a variety of areas including but not limited to: billing, placing print orders and system troubleshooting
  • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
  • Responsible for compiling and generating reports as they relate to customer service surveys
  • Generate and maintain report and Certificates
  • Assist in resolving daily operation issues and adhoc

Requirements

  • At least a Diploma and above
  • Candidates without Diploma but with relevant experience will be considered
  • Preferably with minimum 2 years of relevant experience
  • Candidates with Face to Face Sales/Retention or Customer Service experience will have an added advantage
  • Willing to travel to customer site during working hours
  • Familiar with Microsoft Office Applications (Excel, Word, Powerpoint)

Benefits

  • 5 days' work week (8.30am to 5.45pm)
  • Work Location: 16 Jalan Mesin (Nearest MRT: Tai Seng. Bus: 8, 62, 90, 151)
  • 16 days Annual Leave
  • AWS
  • Medical and Dental Benefits
  • Medical Insurance Coverage

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