Description
- Act as front-liner providing excellent customer service to both internal and external parties at all times
- Perform contract renewal, customer retention and contract termination
- Achieve Contract Renewal targets set by the company
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
- Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
- Provide quality service and support in a variety of areas including but not limited to: billing, placing print orders and system troubleshooting
- Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
- Responsible for compiling and generating reports as they relate to customer service surveys
- Generate and maintain report and Certificates
- Assist in resolving daily operation issues and adhoc
Requirements
- At least a Diploma and above
- Candidates without Diploma but with relevant experience will be considered
- Preferably with minimum 2 years of relevant experience
- Candidates with Face to Face Sales/Retention or Customer Service experience will have an added advantage
- Willing to travel to customer site during working hours
- Familiar with Microsoft Office Applications (Excel, Word, Powerpoint)
Benefits
- 5 days' work week (8.30am to 5.45pm)
- Work Location: 16 Jalan Mesin (Nearest MRT: Tai Seng. Bus: 8, 62, 90, 151)
- 16 days Annual Leave
- AWS
- Medical and Dental Benefits
- Medical Insurance Coverage