About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 132 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on www.instagram.com/FSSingapore and www.facebook.com/FourSeasonsHotelSingapore
Exciting Opportunity: Director of Catering and Conference Services
This role presents a dynamic and rewarding opportunity for an experienced leader in Catering and Conference Services to drive success in a luxury hotel. If you have the vision and expertise to elevate our Catering and Conference Services offerings, we invite you to apply.
About the Role:
Director of Catering and Conference Services
The Director of Catering and Conference Services will lead and manage the catering team, ensuring efficient execution of events while maximizing revenue and delivering a high-quality experience for all guests. The role also involves active solicitation of new business and collaboration across departments to ensure smooth event operations, all while fostering a motivated and engaged team.
Key Responsibilities:
Leadership and People Management
- Lead, train, and motivate the Catering team to deliver high-quality events.
- Supervise all aspects of event operations, ensuring flawless execution.
- Develop team members through coaching, performance evaluations, and training.
- Coordinate weekly meetings with staff to troubleshoot and review events.
- Ensure adherence to service standards and guest satisfaction metrics.
Sales and Revenue Management
- Actively solicit and secure new business, including corporate, social, and group events.
- Optimize space utilization and manage function space allocation to maximize revenue.
- Work with Sales & Marketing and Revenue teams to develop event pricing strategies for related market segments and forecasting.
- Lead sales activities, including responding to inquiries, managing leads, and driving event conversions.
- Build and maintain relationships with key accounts, event planners, and stakeholders.
- Work with the Director of Banquet Operations and Executive Chef to monitor and manage Banquet and Food & Beverage expenses and revenues.
Technical and Functional Competencies
- Ability to formulate catering sales manager goals and budget setting.
- Liaise with department heads such as Chefs, Banquet Managers, and Front Office Managers to ensure smooth execution of all Catering and Group events.
- Oversee audio-visual requirements and ensure all logistical aspects of the event are handled efficiently.
- Prepare reports on booking pace, forecasting, month-end analysis, and other relevant metrics.
- Ensure team and relevant operating departments are kept up to date with competitor activities and provide insights on the market when required.
- Ensure compliance with safety and sanitation standards.
Administrative Duties
- Ensure all event documentation is accurate and up-to-date, including contracts, proposals, and function sheets.
- Maintain an effective trace and follow-up system for client communication.
- Prepare and monitor budgets, forecasts, and pacing reports.
- Implement standards for space management to avoid conflicts in event setup and breakdown times.
Client Relationship Management
- Establish and maintain strong working relationships with clients to ensure repeat business.
- Address and resolve any complaints or issues arising from events.
- Conduct pre-event and post-event meetings with clients to ensure satisfaction and opportunitie for future bookings.
What You Bring:
- Strong commercial acumen, leadership, and team management skills, with the ability to lead, motivate, and inspire team members.
- Commitment to employee training, learning, and development, fostering a positive and productive work environment.
- 5+ years in Hotel Catering, MICE Sales, or related fields such as Banquet or Rooms Division, preferably in a luxury brand.
- Proven experience in event planning, catering, and sales management (i.e. familiarity with sales processes, lead management, and customer relationship management. Experience with budgeting, forecasting, and revenue management for events. Knowledge of local market trends and competitive landscape.)
- Understanding of catering and conference services, menu planning, food and beverage service standards, and banquet operation matters (i.e. audio-visual requirements, space management, event logistics). Knowledge of event management software (e.g., Golden Sales & Catering, Opera or similar tools).
- Strong organizational and problem-solving abilities. Ability to manage large teams, handle complex schedules, and coordinate across departments.
- High attention to detail and creativity, with the ability to handle multiple priorities and the demands of a dynamic environment.
- Excellent interpersonal and influencing skills in building and maintaining relationships across departments and with guests, creating a memorable and high-quality experience.
- Excellent verbal and written proficiency in English.
- Proficient in Microsoft Office.
- Preferably a degree holder in Hospitality Management, Business, or its equivalent.
What We Offer:
- A culture built on mutual respect, offering a growing world of opportunities and an environment that supports the pursuit of excellence.
- Career growth opportunities.
- A strong, unique culture.
- Best-in-industry training.
- Complimentary stays at Four Seasons properties (subject to availability), with discounted meals.
- Paid holidays/vacation.
- Dental, medical, and life insurance.
- Employee service awards/Birthday Gift.
- Annual employee party/social and sporting events.
- Complimentary meals in a dedicated employee restaurant.
- Due to work visa restrictions, we regret to inform that this position is open to Singaporeans only.
Schedule & Hours: This position requires one to work from Mondays to Fridays, 8.30 am to 6.00 pm with flexibility in scheduling (i.e. the ability to work on weekends and festive holidays subjecting to work exigencies).
