Responsibilities
· Verify and process applications related to Payments services team
Full and Partial Surrenders of Traditional and ILP plans
Policy Freelook
Termination of term and A&H plans
Loans
Survival and Cash Benefits
Maturity and Annuity
· Handle general queries from touchpoints, policyholders and internal colleagues
· Liaise with other departments, including Bancassurance, Claims, Group Risk Management on payment services related cases
· Support the Unit and Section Lead in workflow documentation
· Adhere to the Compliance and Risk Management Framework, i.e. AML / Terrorists Financing /Fraud guidelines and ensure that transactions performed are within stipulated matrix; Escalate suspicious requests to seniors or Unit Head
Skills/Requirement
• Diploma/ Degree in Insurance, Business or equivalent professional qualifications
• Proficiency in Microsoft Office or similar software applications
• Excellent organizational and time-management skills
• Attention to detail and accuracy
