Import Customer Service
Job Description
· Act as single point of contact for Airfreight Import
· Manage internal and external customers for the movement of import shipments
· Follow up on urgent shipments pro-actively
· Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales
· Ensure that customers’ expectations are being met and mapped in SOP
· Regular Business Review with Customers – MBR or QBR
· Perform ad hoc tasks as assigned by Immediate Superior
· Perform End to End Process which include follow up for discrepancies
· Follow up with Customer on any Billing Disputes
Requirements
· A good command of English - Able to communicate verbal and written
· Basic Microsoft Skills like Word / Excel
· Good working attitude
· Able to work with different levels of stakeholders
· Able to work on Saturday
Working location: Alps (Transport provided in Tampines / Tanah Merah)
