Job Responsibilities
- Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising;
- Train and motivate the team to deliver service excellence.
- Make sure all guest requests and queries are responded to promptly and effectively and be available to assist on duty in the hotel;
- Maintain presence in the lobby, setting an example to team members for guest service.
- Maintain leave plans, monitor and control the department.
- Coordinate with the Housekeeping department to ensure that cleaning is followed up and procedures are maintained.
- Prepare annual budget.
- Control and review expenses monthly.
- Ensure the new join team members have all relevant information upon commencing employment and receive relevant training.
- Carry out annual appraisals with all team members and identify individual training needs per hotel guidelines.
- Work closely with the Revenue and Sales Department to maximize revenue, room inventory control and drive upsell.
- Co-ordinate with the various departments to deliver quality stay experience for guests.
- Train and develop the Front Office staff;
REQUIREMENTS
- Diploma/Degree in any discipline.
- Min 2 years of similar experience or 4 years as Assistant Front Office Manager in the hospitality industry.
- Knowledge of Opera-cloud system.
- Competent in MS Words & Excel applications.
- Strong leadership, organisational and decision-making skills.
- A positive and people-oriented person
- Able to multi-task and detail-oriented communication
- Good interpersonal and communication skills
**We regret to inform that only shortlisted candidates will be notified. **
