Responsibilities
* To assist Sales Executive in corresponding, coordinating and collaborating with various customer's inquiry and complaint, by communicating with all related department from factory to sales executive.
* To provide on-time, polite, intelligent and attentive customer service at all the time.
* To coordinate with production and logistic department to ensure timely delivery of customer's order.
* To prepare and file various sales documentations in a timely and orderly procedure. Documents include Quotations, Proforma Invoices, Production Order, Job Order, Delivery Orders, Commercial Invoice.
* Update all customer data and purchase record in Pipeline & CRM system.
* Monitor and update all filing records to ensure all records are in timely and orderly manner.
* To assist Sales Executive/ Manager in making appointment and market analysis.
* Responsible for supporting all Sales/Account Manager in all activities such as preparing quotation and attending to customer enquiries.
* Assist to liaise quotation and response to customer enquiries while the sales people are not available. Follow up on all quotation and sending samples.
* General administration work directly and indirectly related to sales.
Academic / Skill / Experience Requirement
· A diploma holder with relevant experience in this field.
· Detailed, analytical and able to work under pressure and independently.
· Meticulous and systematic.
· An ability to work independently and as a team from time to time.
· Strong interpersonal skills and able to communicate fluently in both written and spoken in English.
