Key Responsibilities:
- Assist customers in placing and modifying grocery orders through phone, email, or chat.
- Respond quickly to inquiries about product availability, pricing, and promotions.
- Provide accurate updates on order status, delivery times, and returns.
- Address customer complaints and resolve issues promptly and professionally.
- Collaborate with logistics and inventory teams to ensure correct order fulfillment.
- Maintain a positive and friendly demeanor while communicating with customers.
- Document customer interactions and feedback to enhance service quality.
- Stay informed about product offerings, promotions, and store policies.
- Generate invoices for incoming orders.
Qualifications:
- Diploma or equivalent; additional education is an asset.
- Prior experience in customer service, preferably within retail or grocery.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
- Proficient in using computer systems and order management software.
- Strong problem-solving skills with a customer-oriented approach.
- Availability to work flexible hours, including weekends and holidays.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd | EA License No. 20C0270
TEY WEI JIAN | EA Registration No. R24120855
