Customer Services Supervisor
Salary : $3,500
Working hour : 8am-5pm Mon-Fri, 8am-12pm (Alternate Sat, WFH)
Location : Toa Payoh
Job description:
* Lead, supervise, and mentor a team of customer service staff across multiple outlets.
* Prepare and manage work schedules and rosters to ensure adequate staffing at all times.
* Monitor staff performance, providing feedback, training, and coaching as necessary to maintain high service standards.
* Develop and implement customer service procedures to ensure efficient handling of customer inquiries and complaints.
* Maintain a high standard of service across all outlets to ensure customer satisfaction and loyalty.
* Conduct regular site visits to all outlets to ensure consistency in customer service and operational processes.
* Review outlet-specific customer feedback and work with teams on-site to improve service quality and address concerns.
* Ensure all outlets adhere to company policies, standards, and protocols for customer service and hygiene.
Requirements:
* Proven experience in a customer service management role, preferably within the retail or service industry.
* Strong leadership skills with the ability to manage and motivate a diverse team.
* Excellent organizational and multitasking abilities.
* Proficiency in creating and managing work schedules and rosters.
* Willingness to travel frequently for outlet visits and provide hands-on support.
* Outstanding communication and problem-solving skills.
Company Name: Nala Employment Pte Ltd | License No.: 16C8302
Contact Person: Soo Yee Hui
Regisration No.: R24120810
