Back Office Customer Service Manager – Engineering industry
Responsibilities:
- Oversee all back-office service activities and manage the back-office team.
- Meet sales KPIs and prepare accurate sales quotations and price proposals for customers.
- Maintain updated databases (pre-order and post-order) in CRM and spreadsheets.
- Ensure data completeness and accuracy in SAP/CRM for quotations.
- Track customer inquiries, prepare quotations, and drive order intake.
- Handle customer feedback and complaints, resolving or escalating issues as necessary.
- Manage sales and development for a select group of customers.
- Coordinate with internal departments and intercompany teams on sales tasks.
- Maintain standard spare part lists (SPC).
- Provide administrative support to the sales team as needed.
- Perform other ad-hoc duties as assigned.
Requirements:
Education:
- Minimum of a Diploma in any field.
- Strong business English communication skills.
- Must have solid SAP knowledge and experience.
- Proficient in MS Office applications.
Experience:
- Background in high-volume transactional environments.
- Exceptional organizational and time management skills.
- Ability to work autonomously and collaboratively in a team.
- At least 5 years of experience in sales or a sales support role.
- Strong commercial acumen.
- Familiarity with sales processes and systems.
- Experience in a manufacturing/Engineering industry is a plus.
- Due to quota restrictions, we can only consider local candidates (Singapore Citizens/ Singapore PR) with full working rights in Singapore
