Job Responsibilities:
- Handle enquiries from phone calls, emails, WA and walk in enquiries via the ISCA service counter (Covering lunch break)
- Support administration from the request from various channels such as:
- Processing deferments/switch/substitution of courses
- Support registrations and access issues by participants
- Processing appeals (for certificates due to attendance issues)
- Processing extension of e-learning
- Handling system issues pertaining to packages, ISCAccountify
- Settling attendance for classroom sessions
- Ad hoc calling/emailing of participants due to changes in course venue, timing etc
- Saturday standby for live webinars - to send zoom links and to call participants before start of session
- Debtors’ listing & credit listing on collections & credit notes
- Ad-hoc duties assigned by Superior.
Job Requirement:
- At least a Higher Nitec or Diploma in Business Studies/ Administration
- At least 1 year experience in customer services and support
- Excellent organizational and time management skills.
- Experience with administrative tasks and documentation processing.
- Proficient in Microsoft office and Zoom platforms.
- Excellent stakeholder management
- Ability to adapt and navigate changes
- Ability to manage multiple tasks and meet deadlines.
- Strong attention to detail and accuracy.
- Experience in salesforce and learning industry preferred.
