PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.
We are looking for a dedicated and enthusiastic Customer Service Officer to join our team at PRISM+ Australia. As part of our customer service team, you will be a vital role in providing exceptional support and creating a WOW experience for our Australian customers across various communication channels.
Key Responsibilities:
- Deliver prompt, accurate, and high-quality responses to customer inquiries through:
- Live chat
- Phone Calls
- Social Media
- Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
- Handle urgent cases with immediate attention and escalate to management for swift resolution when necessary.
- Identify recurring issues and communicate them to management, providing suggestions for improvement.
- Maintain a polite, professional, and helpful demeanor in all customer interactions.
- Gather and share customer feedback with colleagues and departments to enhance our products and services.
- Stay passionate and knowledgeable about the latest trends and technology related to PRISM+ products.
- Adhere to company policies, including confidentiality guidelines.
- Strong communication and problem-solving skills
- Passion for customer service and technology
- Ability to work well in a fast-paced environment
- Basic understanding on consumer electronics and smart appliances such as monitors, smart TV
- Occasional nightshifts may be required
