About the job
Are you passionate about shaping the future of omnichannel retailing? As the Omnichannel Development Manager at Ikano Retail, an IKEA retailer in 5 countries, you will play a pivotal role in enhancing the customer experience across multiple channels. You will drive strategic initiatives that elevate both the in-store and digital experiences, ensuring a seamless, personalized journey for our customers. Your work will be crucial in aligning key stakeholders and spearheading the development of innovative customer-facing solutions that define the future of IKEA’s omnichannel presence.
Your assignment
In this role, you will:
- Drive the creation of a unified customer experience that increases accessibility, convenience, and loyalty across all digital and physical touchpoints.
- Collaborate with functional and market leaders to remove barriers to a seamless shopping experience and empower store coworkers with tools and training for omnichannel selling.
- Drive strategic initiatives such as launching new payment & financing solutions or new digital solutions, such as personalized content and AI support, to enhance both in-store and online customer engagement.
