The Travel Operations Manager/ Assistant Manager is a key role combining operational excellence with client-facing support. You will lead a team of operations specialists to ensure efficient and effective delivery of all travel-related services for our clients. This includes managing travel bookings, collaborating with the sales team on quotations, optimizing travel costs, and providing exceptional support to both clients and internal stakeholders. Some travel may be required to meet with clients or vendors.
Job Description
- Team Leadership:
- Lead, mentor, and develop a team of travel operations specialists.
- Delegate tasks, monitor performance, and provide constructive feedback.
- Foster a collaborative and supportive team environment.
- Travel Management:
- Oversee all aspects of travel arrangements, including flights, accommodation, ground transportation, and visa processing.
- Develop and implement travel policies and procedures to ensure efficiency and cost effectiveness.
- Negotiate with travel vendors to secure competitive rates and favorable terms.
- Utilize travel management tools and technology to streamline processes and track expenses.
- Client Management:
- Serve as a point of contact for clients, understanding their travel needs and preferences.
- Build and maintain strong relationships with clients, ensuring their satisfaction.
- Proactively address client inquiries and resolve any travel-related issues.
- Compliance & Risk Management:
- Ensure compliance with all relevant travel regulations, visa requirements, and company policies.
- Implement risk management strategies to mitigate potential travel-related risks.
- Stay informed about travel advisories and updates to ensure traveler safety and well-being.
- Excellent communication, interpersonal, and client management skills.
- Strong analytical, problem-solving, and organizational abilities.
Requirements:
- Bachelor's Degree or Diploma in Business Administration, Hospitality Management, or related field
- Minimum 3 years of relevant experience
- Experience in customer service management and/or travel industry operations is an advantage
- Strong leadership abilities with a track record of effectively managing teams
- Excellent communication, negotiation, and interpersonal skills
- Ability to thrive in a fast-paced, high-pressure environment and prioritize tasks accordingly
- Analytical mindset with proficiency in data analysis and reporting
- Familiarity with travel industry trends, destinations, and suppliers
- Problem-solving aptitude and a customer-centric approach to service delivery
