About the Client:
Our client is a reputed company in banking and financial domain.
Responsibilities:
- Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents
- Act as the focal point for critical/high impact incident resolution for application systems that are in production
- Manage and support high-availability 24/7 production systems with an on call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
- Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
- Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
- Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
- Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year. Generate one time report as per user request/audit request
- Run problem governance call with business user , Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved
Requirement:
- Min 4 years of hands-on experience in, Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, CTRL+M technology related supported applications.
- Hands-on experience in IT Operations/Production support L2/L3.
- Experience in ITIL process and tools like Splunk, Control-M is a plus.
- Strong analytical & trouble shooting skills required.
- Experience in Disaster Recovery planning and test execution.
- Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
- Experience working in financial services industry supporting mission critical applications is a big plus.
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret to inform that only shortlisted candidates will be contacted
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