About our client
Prada, renowned for its iconic luxury fashion, is opening its first-ever café in Singapore, blending high fashion with gourmet indulgence. This exciting new venture will bring a unique dining experience to the city, reflecting Prada's timeless elegance and innovative spirit.
About the role
Ensures proper management of reception-related operations in the store, fully adhering to company policies and local regulations. As the first and last direct contact with customers, aims to leave a lasting positive impression.
Responsibilities
- Provides a welcoming experience to customers in line with the company's excellence service standards, aiming to understand the primary purpose of their visit to guide them effectively.
- Ensures that the cash area and department are always in perfect order, with all equipment and accessories used in service well-maintained and clean, following company guidelines.
- Handles customer complaints by involving the Floor Manager or Caffè Manager depending on the situation's severity and the type of customer (e.g., regular customer, VIP, etc.).
- Manages phone and e-mail communication with customers for order taking, reservations, or information requests.
- Participates in regular checks to maintain order, cleanliness, and the pastry shop's excellent image, adhering to company guidelines and reporting any maintenance needs.
- Follows company guidelines strictly regarding uniform care and personal appearance to align with the company's image.
Requirements
- Prior experience in a customer-facing or hospitality role, preferably in a luxury or high-end environment.
- Strong communication skills and the ability to manage customer inquiries both in person and through phone and email professionally.
- Exceptional organizational skills, with attention to detail in maintaining cleanliness and order.
- Ability to handle complaints with poise and escalate issues appropriately to management.
- A polished and professional appearance in line with luxury brand standards.
- Flexibility to work in shifts, including weekends and public holidays.
Registration No: R1875146
EA Licence No: 22C1376
