Job Description:
- Hardware IMAC Support
- Troubleshoot, diagnose, and resolve the tickets which required onsite support.
- Manage any end-user service requests (e.g. desktop, mobile) which require local interaction.
- Asset Management.
- Alert Customer in case of low asset (hardware) or licensing issue (Software)
- PC and other devices logistics Management.
- Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by vendor
- Customer 3rd Party Support and Co-ordination
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Perform other duties as assigned
Job Requirements:
- Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Candidate needs to have very good understanding with documentation and validated and GMP systems. IQ, OQ & PQ
- Experience with the software not limited to Office365, Microsoft Teams, Remote access tools such as Bomgar, Active Directory etc
Interested candidates do attach your resume to [email protected]
Attn: Angela Celeste Poh Li Ying (R2095367)
Recruit Express Pte Ltd (99C4599)
