Job Title: Front Office Executive ($2000 to $2500)
Job Purpose:
The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.
Requirements:
- Fluent in English and a good Communicator
- Well versed with computer
- Service oriented with experience in the service sector
Key Responsibilities:
- Guest Reception: Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.
- Reservations Management: Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel’s system.
- Customer Service: Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.
- Billing & Payments: Process payments, issue invoices, and maintain accurate billing records. Handle cash transactions and ensure proper cash management.
- Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
- Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.
- Compliance: Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.
- Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.
Qualifications:
- Education: Min O level.
- Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. Candidates with no related experience will also be considered as on- the-job training will be provided
- Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.
Working Hours:
Shift-based work, including weekends and public holidays.
Reporting To:
Duty Manager
Write in to us with your latest resume, expected salary and attach a recent photograph to [email protected]
We regret that only short-listed candidates will be notified.
