Duration: 6 months
Location: Eunos
Job Purpose
To provide backroom support for Customer Service Operations, relating to policy payouts, dealing
with Policyholders, Distribution Representative and Financial Consultants.
The successful candidate will be responsible for administering and managing policyholders and
business partners’ request for surrender / policy loan / withdrawal. You will also be involved in our
cheque-free initiative and other projects within the team.
Responsibilities
- Verify and process applications related to Payments services team such as
- - Full and Partial Surrenders of Traditional and ILP plans
- - Policy FreeLook
- - Termination of term and A&H plans
- - Loans
- - Survival and Cash Benefits
- - Maturity and Annuity
- Handle general queries from touchpoints, policyholders and internal colleagues
- Liaise with other departments, including Bancassurance, Claims, Group Risk Management on
- payment services related cases
- Support the Unit and Section Lead in workflow documentation
- Adhere to the Compliance and Risk Management Framework, i.e. AML / Terrorists Financing /
- Fraud guidelines and ensure that transactions performed are within stipulated matrix; Escalate
- suspicious requests to seniors or Unit Head
Requirements
- Diploma/ Degree in Insurance, Business or equivalent professional qualifications
- Proficiency in Microsoft Office or similar software applications
- Strong communication skills, both verbal and written
- Ability to work independently and in a team environment
- Excellent organizational and time-management skills
- Flexibility and adaptability to changing priorities and deadlines
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
https://go.persolkelly.com/job/apply/9650
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)
