Key Responsibilities
- Manage the requirements and functional solution aspects of the System and all the interconnectivity with external parties
- Analyze and manage the operation backlog and develop business case to address the problem.
- Document requirements, source and evaluate alternatives, and recommend solution that best fits the stakeholders needs.
- Work with the stakeholders to ensure smooth deployment of the enhancements
- Prepare documentation (e.g. SOPs) on the operation or maintenance of technical systems and identify use cases to automate BAU processes
- Assists with the documentation of technical design, specification, and technical solution.
- Maintains document repositories used by teams and assists with project documentation as needed
- Analyse and streamline operations to minimise recurrent issues
What we are looking for
- Hands-on experience in full project development life cycles
- Past track record in business analysis, application solutioning and design
- Proven experience in managing operations, handling of issues, and systems monitoring.
- Ability to perform qualitative, quantitative and root-cause analysis.
- Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
- Knowledge of IT security best practices and compliance standards.
- Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.
