· Reports to the Assistant or the Restaurant Manager
· Receive and greet guests followed by seating them accordingly.
· Maintain communication with/supports the Assistant Restaurant Manager, Restaurant Manager and the GMs.
· Inspect dining room, table settings, chairs, floors, proper maintenance, cleanliness and safety.
· Takes immediate action to resolve all complaints and issues.
· Manage the guest reservation system alongside with reservation staff.
· Adhere and enforce all restaurant rules, regulations and policies.
· In the absence of assistant or the Restaurant manager, he may serve as Manager on duty
and handle opening or closing procedures.
· Supervises the dining room staff and maintain uniform and service standards.
· Conduct daily line-up with dining room staff for briefing and debriefing.
· Ensure side work is completed every day and dining room supplies are stocked.
· Review daily specials, stations and other applicable announcements.
· Close the shift on the POS / Credit Card terminal.
· Tally all payment settlement and drop the cash in the safe
· Conduct regular service training and basic product knowledge.
· Coordinates food service between kitchen and service staff.
· Act as initial contact for disciplinary actions. Assure that actions are consistent and accurate.
· Review daily and weekly events with Assistant or the Restaurant Manager.
JOB REQUIREMENTS
· Fluent in spoken and written English. Proficiency in another language will be a plus.
· Must have a minimum of 2 year serving or supervisory experience in a fine dining or upscale restaurant.
· Basic certification in restaurant service is desirable. A combination of practical experience and education will be considered.
· Outstanding Customer Service, focused and oriented.
· Professional, articulate, friendly, and punctual.
· Full time flexible hours are required (able to work days, nights, weekends, holidays).
· Strong communication skills with the ability to promote sales and resolve conflict.
· Proficient in computer skills including POS systems, Word and Excel.
· Able to work at a rapid pace while maintaining attention to detail; ability to multi-task.
