Description of the Company’s background
Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.
Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.
Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.
Job Description
The Management Consultant is responsible for evaluating and improving store operations, identifying areas of opportunity, and implementing strategies to optimize performance and efficiency.
The role involves working closely with store managers and teams to ensure that business objectives related to sales, customer service, inventory management, and operational standards are achieved. The consultant will provide expert advice, insights, and recommendations to enhance overall store performance and profitability.
Key Responsibilities:
1. Store Operations Analysis:
- Conduct comprehensive assessments of store operations, including sales processes, inventory management, staff performance, and customer experience.
- Analyze store performance data, KPIs, and financial reports to identify gaps and opportunities for improvement.
- Evaluate current store layouts, product displays, and traffic flow to optimize the customer journey.
2. Strategic Recommendations:
- Develop actionable recommendations to improve store efficiency, sales performance, and customer satisfaction.
- Design and implement operational strategies and procedures tailored to the specific needs of each store.
- Propose initiatives to reduce costs, enhance productivity, and optimize resource allocation.
3. Staff Training & Development:
- Work with store managers to assess training needs and develop programs to enhance staff skills, particularly in customer service, sales techniques, and inventory management.
- Provide coaching and mentorship to store leadership teams to improve management and operational capabilities.
- Ensure that staff are trained on best practices and new operational procedures.
4. Sales & Marketing Optimization:
- Identify opportunities to boost sales through improved merchandising, promotions, and customer engagement strategies.
- Work with store teams to design and implement marketing campaigns to drive traffic and increase conversion rates.
- Collaborate with marketing teams to improve store branding, online presence, and in-store customer experiences.
5. Inventory & Supply Chain Management:
- Assess and recommend improvements in inventory control, stock rotation, and order management processes.
- Work with store management to optimize supply chain logistics, reducing stockouts and overstocking.
- Introduce tools or technologies to enhance real-time inventory tracking and demand forecasting.
6. Customer Experience Enhancement:
- Analyze customer feedback and conduct surveys to understand customer expectations and satisfaction levels.
- Develop strategies to improve customer service, loyalty programs, and overall in-store experiences.
- Implement changes to store layouts and displays to create a more engaging and customer-friendly environment.
7. Performance Tracking & Reporting:
- Establish key performance indicators (KPIs) for store operations and create reporting mechanisms for ongoing performance monitoring.
- Present findings and progress reports to senior management and store leadership teams.
- Recommend adjustments based on performance metrics and feedback from stakeholders.
8. Project Management:
- Lead or participate in special projects aimed at improving store performance, such as new store openings, store redesigns, or process improvement initiatives.
- Ensure project timelines and deliverables are met, and that solutions are sustainable for long-term success.
Job Requirements
Key Qualifications:
- Bachelor’s degree in Business Administration, Retail Management, or a related field.
- 5+ years of experience in retail store management, operations consulting, or related field.
- Proven track record of improving retail operations and driving business results.
- Strong understanding of retail best practices,inventory management, and customer service excellence.
- Experience with data analysis, financial reporting, and sales metrics.
- Excellent problem-solving and project management skills.
Key Competencies:
- Analytical thinking and data-drivendecision-making.
- Strong communication and interpersonal skills.
- Leadership and coaching abilities.
- Ability to effectively understand headquater's management directions.
- Adaptability and creativity in problem-solving.
- Customer-focused with a deep understanding of the retail landscape.
- Ability to manage multiple projects and deadlines.
BIPO Service (Singapore) Pte. Ltd.
EA License No. : 18S9180
