- We are looking for a Executive Director to maximize the company’s operational capabilities and ensure customer retention. You will play a key role in developing strategies to ensure customer satisfaction, managing the chef team, and overseeing daily cross-functional activities. As an experienced department head, you should have broad business knowledge, the ability to set and manage expectations, monitor progress, and possess excellent risk and dependency management skills.
- Executive Director will plan and organize the work in collaboration with the teams ,ensuring that the food and service delivers meets the needs of the customer.
Responsibilities:
- Oversee daily work activities of operations teams.
- Approve or prepare operations budgets, renovation schedules, and other reports.
- Meet with operations team leaders to discuss issues related to operations, supply chain, or distribution.
- Manage workloads of various operations teams and delegate work as necessary to meet deadlines.
- Manage the kitchen team and ensure quality control of ingredients and dishes.
- Resolve operations-related work problems such as supply delays, quality control, or customer issues.
- Cultivate and maintain working relationships with suppliers and customers.
- Ensure adherence to workplace safety guidelines.
- Meet with other departments to receive and provide updates on operations-related issues.
- Identify areas for improvement in operations and develop plans and systems to promote productivity.
- Provide work guidance and advice to subordinates and coach other colleagues.
- Support the HR department in staff management, hiring, termination, and disciplinary actions.
- Must be available at all times and attend early morning meetings and late-night meetings.
Requirements:
- At least 10 years of management experience in the food and beverage industry.
- Fluent in Mandarin, with the ability to communicate effectively in both written and spoken forms with staff from China.
- Extensive management experience in the Chinese food industry and a deep understanding of Chinese culture. Multinational experience is highly preferred.
- Ability to work under pressure and handle stress effectively.
- Familiarity with restaurant management software.
- At least 5 years of experience as an executive chef.
- Overseas working experience is a plus.
