Job Description:
- Assist with guests' check-ins and check-outs and verify guests' reservations
- Coordinate daily front office activities to ensure operational efficiency
- Maintain accurate room status information
- Monitor and facililate service responses to guests' requests to ensure timely and appropriate follow-up
- Monitor guests satisfaction levels and feedback for service improvement
- Provide information and recommendations to guests on property's amenities and services
- Resolve guests' concerns and feedback to ensure guest satisfaction
- Other ad-hoc duties as and when assigned
Requirements:
- Possess excellent communication and interpersonal skill
- Able to work in a fast-paced environment
- A good team player
- Able to work rotating shifts, weekends and public holidays
