Your Area of Work
Deutsche Börse Group is far more than a pure marketplace organizer for the trading in shares. It is a trans- action services provider covering the full value chain of trading, clearing, settlement and market data. Our success is based on our highly integrated and automated IT systems. Therefore, Information Technology is the core of Deutsche Börse. With advanced technology, it grants companies and investors access to global capital markets. Information Technology designs, builds and operates the technological infrastructure of Deutsche Börse and 16 other exchanges around the world. More than 1,000 IT employees implement the segments’ strategies through technological applications, thereby ensuring the competitiveness of the entire Group.
The Technical Key Account Management function is the single point of contact for Deutsche Börse customers with regard to technical consulting and support. As a Technical Key Account Manager, you will act as an interface to all customers receiving Deutsche Börse´s technical services. Your activities are enriched by a variety of tasks that are geared towards different Deutsche Börse departments and projects. As an integral part of daily operations, you will work closely together with our multinational teams located in Eschborn, Prague, Chicago and Luxembourg.
Your Responsibilities
- Build and maintain strong interpersonal relationships with our customer base in Asia Pacific as a Technical Key Account Manager
- Provide technical consultation based on detailed knowledge of our customers’ technical and organizational set-up and business needs
- Coordinate changes of customer connectivity to Deutsche Börse’s platforms, including potential improvements to customers’ current technical infrastructure
- Coordinate release changes and support release management with internal and external parties
- Support Deutsche Börse customers by answering queries via phone and email, including call logging, ticket creation and escalation
- Offer additional support to Eurex Trading Operations during Asia time zone for market operations
Your Profile
- Bachelor or Master degree in Economics, Information Technology, natural sciences or engineering
- Strong organizational and communication skills, team skills, team oriented philosophy, willingness to learn permanently and problem solving skills
- Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines
- Sound analytical skills as well as good understanding and anticipation of customers’ technical requirements and needs
- Work pro-actively, independently, goal-oriented and demonstrate initiative
- Written and spoken German language is a business requirement
- The following IT-skills will be considered as an advantage:
- Profound knowledge about Client-Server Architectures
- Good understanding of Network protocols (e.g. TCP/IP; Multicast)
- Strong proficiency in Microsoft Office applications and SAP CRM4/7
- Experience within Exchange’s Trading and Clearing IT
- Exchange-specific HF interfaces and GUI-Solutions
