Responsibilities:
- Support Front Office Manager to supervise and coordinate front office operations
- Manage service recovery for escalated guests’ concerns and feedback
- Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction
- Collaborate with various departments on guests’ special requirements and requests
- Monitor front office operations to ensure adherence to organizational standards and procedures
- Monitor room inventory levels and reconcile discrepancies
- Manage staff performance to achieve departmental goals
- Provide coaching and guidance to improve staff work performance
- Manage emergency situations
- Record and report all unusual events to the Management
- Other ad-hoc duties and responsibilities as and when assigned
Requirement:
- At least Diploma in Hospitality Management or equivalent
- Min. 2 years of working experience as Duty Manager
- Able to perform rotating shifts, including weekend and public holidays
- Team player with positive work attitude
- Passionate to serve and go the extra mile for guests
- Possess excellent communication, interpersonal and leadership skills
- Able to make sound decision and solve problems effectively
- Able to work under pressure
