Position Overview:
We are seeking a proactive Technical Support Specialist (L1 & L2) professional on behalf of our client. This role encompasses delivering Level 1 and Level 2 technical assistance, both onsite and remotely. The successful candidate will play a key role in troubleshooting, aiding IT projects, and coordinating tasks to ensure smooth operations for the client.
Main Responsibilities:
- Deliver Level 1 and Level 2 technical support through phone, email, and onsite interactions.
- Diagnose and resolve IT issues for customers both remotely and in person.
- Assist in coordinating and implementing IT projects.
- Set up, install, and maintain clients' hardware and software systems.
- Engage effectively with customers and internal teams to guarantee prompt resolutions.
- Support project managers in coordinating projects and managing tasks.
Qualifications We Seek:
- Proficient troubleshooting abilities in hardware, software, and networking environments.
- Strong communication skills and a team-oriented mindset.
- A positive outlook with a readiness to embrace challenges and learn new skills.
- Previous experience in IT support or technical project involvement is a plus.
- Capability to juggle multiple tasks and adapt to shifting priorities.
Why Consider This Opportunity?
- Work on innovative technical projects and gain valuable hands-on experience.
- Join a supportive team that encourages personal and professional growth.
How to Apply:
Please submit your CV and cover letter via the CareersFuture portal or email your resume to [email protected]
Only shortlisted candidates will be contacted. We look forward to exploring your potential!
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Tan Chee Beng | EA Reg No: R24121894
