Our client, a local bank is looking for business analyst to join the team.
Responsibilities:
- Partner with Customer Experience/Business Unit team to conduct customer focus group and interview
- Map customer journey, collect client feedbacks/Voice of the customer and redesign the customer journey
- Validate business objective and align with customer experience
- Lead and manage issues, and ensure all requirements have proper traceability.
- Good team player with strong interpersonal skills & customer orientation
- Respond promptly to issues raised, through good understanding of business, operational and technical considerations, and recommend sound solutions.
- Ability to multi-task, prioritize, and manage time effectively
- Any other duties as assigned by the management.
Requirements:
- Bachelor degree with 5years of experience in financial services or consulting industry, a creative problem solver, and process driver
- Good working experience in planning and managing a program/project plan with multiple deliverables, owners and timelines
- Strong communications skills in both verbal and written, and manage a wide range of stakeholders and competing priorities
- Works well independently and as a team, adaptable and possess problem solving skills
- Excellent working knowledge in Excel (data crunching which involves vlookup, pivot table, etc.), PowerPoint and able to write well and design presentation and communication materials
- Proficient in JIRA, able in writing user story on business requirements, work with tech on user story grooming from banking industry will be preferred.
- Experience in User Acceptance Testing (UAT) before on system/app enhancement release.
- Corporate internet banking app knowledge is a plus point
To submit your application:
Interested candidates to expedite your application please this ‘Apply now’ or submit your resume to [email protected] stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality. We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn Strand Privacy Policy at http://bit.ly/3W63rp7.
We regret to inform that only shortlisted candidates will be notified.
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”
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