Position Purpose
Provides first line of technical support for APAC CB ITO Applications for various domains (Cash Management, Core Banking & Functions, and Trade and Finance Services).
Key Responsibilities
· Responsible to respond to user requests, incidents and problems on a timely manner
· Resolve or coordinate the resolution of issues with other internal teams and/or the vendor
· Escalate and collaborate with respective Level 2 application support teams or other support if necessary.
· Communicate and provide status updates on issues to business users, management team and other stakeholders.
· Document operation procedures, contribute to knowledgebase and cross train other team members
· Analyze and challenge existing support processes to achieve continuous improvement
· To understand and support ITIL procedures and guidelines defined by tower owners.
· To be able to apply and relate ITIL procedures in handling day to day tasks.
· To be able to provide innovative solutions and recommendations as needed.
· Support Disaster Recovery Test and Business Continuity activities
Competencies (Technical / Behavioral)
The candidate should demonstrate a combination of technical and functional skills together with excellent communication and interpersonal skills. He/she must have a genuine willingness to work in a role where the operation of availability- & time-critical systems is routine.
Successful candidate might be required to work in shift weekend rotation and occasionally work on public holidays.
The following knowledge and experience are required:
· A background in banking, and more specifically in Corporate Banking, and prior exposure to payments platform is a plus.
· Proven track record in maintenance & support of business critical applications while realizing operational efficiencies
· Good understanding of messaging infrastructure and the ability to analyze and monitor data flows
· Good understanding of change, incident & problem management methodologies
· Familiarity with approaches & procedures of Business Continuity/Disaster Recovery
· Good understanding of IT risk and security
· Strong team player
Skills
· Dynamic, Proactive and Teamwork oriented
· Self-starter and fast learner
· Good command of spoken and written English.
· Functional knowledge in UNIX, ORACLE DB, PL/SQL, COBOL, CICS & VSAM, Java & Tibco
· Functional knowledge in Microsoft Office suite (Excel, word, powerpoint, visio)
· Familiar with Windows platform
· Programming and Shell scripting
· Ability to develop support tools/scripts as required
· Practical knowledge of change, incident & problem management tools
· Practical knowledge of active monitoring and alerting tools
· Web / Application server technology
· Trouble shooting and problem solving
· Flexible attitude
· Ability to perform under pressure
· Strong analytical skills
· Education Level: Degree in Information Technology, Computer Science or Engineering
· Experience Level:minimum 5 years
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
https://careers.apac.bnpparibas/
More information
BNP Paribas - Diversity & Inclusion Journey
BNP Paribas - The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year
